Privacy policy

Last updated: October 1, 2025

This Privacy Policy explains how VITTERA LTD (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.vittera.co.uk 

(the “Site”). We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and all relevant data protection laws.

Who we are

  • Legal entity: VITTERA LTD

  • Company number: [вставьте свой Company Number]

  • Registered office: 128 City Road, London, ENG, EC1V 2NX, United Kingdom

  • Email: info@vittera.co.uk

For the purposes of the UK GDPR, we are the data controller of your personal information.

 

Personal information we collect
We may collect and process the following categories of information:

  • Contact details – name, billing/shipping address, email, phone

  • Transaction details – products purchased, order history, payments

  • Account information – login details, preferences (if you create an account)

  • Communications – messages you send to us

  • Device and usage data – IP address, browser type, interaction with our Site

  • Payment data – processed securely by our payment providers; we do not store card details

How we use your information
We use your personal information for the following purposes and under the following legal bases:

  • To fulfil your orders and provide customer support (Contract)

  • To send transactional messages such as order confirmations and delivery updates (Contract)

  • To improve our website and prevent fraud (Legitimate interests)

  • For marketing communications, if you have consented (Consent)

  • To comply with legal obligations (Legal requirement)

You may withdraw your consent to marketing at any time by clicking “unsubscribe” in our emails or contacting us at info@vittera.co.uk

Sharing your information
We only share your personal information with:

  • Service providers (Shopify, payment processors, fulfilment and shipping partners)

  • IT and analytics providers (for example Google Analytics, if enabled)

  • Legal authorities if required to comply with the law

We do not sell your personal information to third parties.

International data transfers
Shopify hosts our store. This may involve transferring data outside the UK. When this occurs, Shopify uses approved safeguards such as the UK Addendum to the EU Standard Contractual Clauses to protect your data.

Data retention
We keep your personal data only for as long as necessary:

  • Order records: 6 years (for accounting/tax purposes)

  • Marketing data: until you withdraw consent

  • Customer support records: as long as needed to resolve queries

Your rights
Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain processing

  • Withdraw consent to marketing at any time

  • Request data portability (in certain cases)

You can exercise these rights by emailing info@vittera.co.uk. 

We will respond within one month.

Children’s data
Our Site is not intended for children under 18. We do not knowingly collect their data.

Security
We apply appropriate security measures to protect your data. However, no system is completely secure and we cannot guarantee absolute protection.

Complaints
If you have concerns, please contact us first at info@vittera.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): http://www.ico.org.uk 

Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The updated version will always be published on this page with the “Last updated” date.